Shipping & returns

Last updated: October 13, 2026

Shipping

• We ship from Katy, Texas to addresses in the United States only.
• Orders are packed and shipped within 1–3 business days. You'll get a tracking number by email once it ships.
• Shipping is free on orders of $65 or more (before tax). Orders under $65 ship for a flat $4.99.
• Delivery usually takes 3–7 business days after shipping, depending on the carrier and your location.
• Double-check your address at checkout. We can't redirect a package once it's shipped. If a package is returned to us because of an incorrect address, we'll reship it once you cover the new shipping cost.
• If your tracking shows delivered but you can't find it, check with neighbors and your local post office, then email us within 7 days and we'll help with a carrier claim.

Returns & refunds

• You can return a piece within 14 days of delivery for a refund.
• It must be unworn, undamaged, and in its original packaging.
• To start a return, email nocturnejewelryy@gmail.com with your order details. We'll reply with where to send it.
• Return shipping is paid by the buyer. Original shipping charges aren't refunded.
• Once we receive and check the return, we refund your original payment method within 5 business days. Your bank may take a few more days to show it.

Damaged or wrong item

If something arrives damaged or isn't what you ordered, email nocturnejewelryy@gmail.com within 7 days of delivery with a photo. We'll replace it or refund you, and we'll cover the shipping.